How information is handled
Privacy policy
This policy explains how DifficultHomes.co.uk handles information when you visit the website. It should be read together with any separate notice shown at the point where information is collected.
Who is responsible for the website
Prudent Plus Limited, Booths Hall, Booths Park, Chelford Road, Knutsford, Cheshire WA16 8GS. Registered in England and Wales no. 10104295. Registered with the Information Commissioner’s Office, reference ZB208127. Prudent Plus Limited is the data controller for personal information collected directly through this website.
Information created when you visit
Our hosting and security services may record technical information such as an IP address, browser type, date and time, pages requested and error messages. This is used to keep the website secure, diagnose faults and understand general use.
Server logs are not used to build a detailed personal profile of ordinary visitors. We keep them only for as long as reasonably needed for security and operation.
Information you choose to provide
If you contact us, we may receive your name, contact details and whatever you include in the message. Do not send detailed medical records, financial information or identity documents unless they have been specifically requested through a suitable secure method.
We use correspondence to answer the enquiry, keep an appropriate record and meet legal obligations. The lawful basis will usually be legitimate interests, steps requested before a service, consent where required, or compliance with law.
Sharing and links to other websites
We may use service providers for hosting, security and communications. They may process limited information on our behalf under suitable arrangements. We do not sell personal information.
The site links to councils, charities and other organisations. Their websites have their own privacy policies, and we are not responsible for how they handle information after you follow a link.
Cookies and choices
Essential storage may be used where it is needed for security or a function you request. We do not knowingly set advertising cookies on these static information pages. If analytics or other optional services are added, the relevant information and choices should be shown before non-essential cookies are used. Browser settings can also block or delete cookies, although this may affect some website functions.
Your rights and complaints
UK data protection law may give you rights to access, correct or erase information, restrict or object to some use, and receive certain information in a portable form. These rights depend on the circumstances. Write to the company address above and describe the information concerned. You may also complain to the Information Commissioner’s Office at ico. org. uk.